Welcome to Healthy Together!

Customer Service

CUSTOMER SERVICE

 

Capacity:

The goods on the website are only available for sale to individuals who can make legally binding contracts. The goods are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.

 

Shipping

Shipping fees are subject to the standard charges applied by Australia Post and/or courier service providers, and are determined by packing size, weight and delivery location. Shipping fees are subject to change at any time and will be listed as a separate item on your invoice. 

 

Returns and Exchanges:

Healthy-Together offers a 7 day return policy, during which you are able to return your item for an exchange, refund or store credit.

  1. The following requirements must be met for goods to be exchanged, refunded or credited:
    - goods must be unused and in original condition (i.e. do not use, scratch or damage the goods);
    - goods must be returned in their original packaging;
    - goods must be received within 14 days from date of invoice.
    1. If goods are deemed by Healthy-Together to be used or marked, a refund will not be processed.
    1. Healthy-Together does not offer refunds for change of mind, including selection of an incorrect size by the customer, or if you do not wish to use a product.Healthy-Together only offers refunds if the product is not functioning as would be reasonably expected from the information provided on the website. Healthy-Together may however offer exchanges or a store credit, when the product has been returned in its original condition and with the original packaging.
    1. Please note that goods requiring return to Healthy-Together for any reason remain the responsibility of the customer, and are returned at the customers expense. As Healthy-Together does not take responsibility for a return parcel until it is delivered to us, it is suggested that you use a postal or courier service which is able to trace the whereabouts of your goods once posted and also consider suitable insurance.
    2. Whether returning goods for refund, exchange or credit, first phone or email Healthy-Together to discuss the reason for return. If the good(s) are being returned for exchange, Healthy-Together will use this opportunity to check stock availability and place the good(s) you require on hold. Note that goods will be held for 7 days. If your parcel has not been received by then, the good(s) will be placed back on the shelf.

     

    For all returns and exchanges, provided that you have met the above conditions, please send the request to our online department

    sales@healthy-together.com.au to receive authorisation code.

    NOTE: Refunds are subject to full priced items only, not sale items. Any item purchased at a reduced price during a sale is considered a sale item (this includes promotional codes).

    Shipping costs are non-refundable and is the customer’s sole responsibility when sending the items to our warehouse facility.

    We highly recommend you use a traceable delivery method for all returns as we are not liable for any losses or damages to the product during this delivery.

     

    Delivery

    1. Unless agreed otherwise, delivery shall be made to the delivery address which you specified. Healthy-Together goods are generally delivered by Australia Post and/or courier, and may require a signature on receipt and your contact phone number. It is company policy that Healthy-Together do not post to Post Office boxes.
    2. Postal addresses cannot be changed and your order cannot be cancelled once goods are dispatched. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, Healthy-Together recommend using an alternative, like your work address for delivery.
    3. Allow 5 to 14 working days for standard delivery within Australia and New Zealand. As Healthy-Together is unable to control delivery time after dispatch, details relating to a delivery deadline shall in each case be non-binding. If your order contains back-ordered items or is made to order, the Healthy-Together team will contact you regarding expected shipping time-frames.
    4. For delivery of goods too large to be send via Australia Post, Healthy-Together utilises a network of economical and reliable couriers.